Cisco Cisco IP Contact Center Release 4.6.1 Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
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QSIG: inter-operability with server TDM switch
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Security: Media Encryption
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Share line
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SIP signaling trunk
Cisco Discovery Protocol (CDP) Support Restricted to MCS Hardware
The Cisco Discovery Protocol driver, which supports discovery of Cisco Contact Center Servers, can be
installed on MCS servers supported for the 7.0(0) release. The CDP driver periodically broadcasts CDP
messages on active network interfaces. Any Cisco device with CDP support can locate a Cisco
ICM/IPCC server by listening for these periodic messages.
installed on MCS servers supported for the 7.0(0) release. The CDP driver periodically broadcasts CDP
messages on active network interfaces. Any Cisco device with CDP support can locate a Cisco
ICM/IPCC server by listening for these periodic messages.
The Cisco Discovery Protocol driver that had been provided on the ICM software CD (separate from
ICM Setup) has been removed. In ICM 7.0(0), the updated CDP components, as well as an installation
script, are placed on the server in the ICM\SNMP directory. Administrators may install CDP on Cisco
MCS servers manually (except for System IPCC Enterprise deployment) using the CDPINSTALL.BAT
script. Since the driver is only compatible with specific network interface chipsets, installation is highly
discouraged on non-MCS servers as doing so may cause instability in the operating system.
ICM Setup) has been removed. In ICM 7.0(0), the updated CDP components, as well as an installation
script, are placed on the server in the ICM\SNMP directory. Administrators may install CDP on Cisco
MCS servers manually (except for System IPCC Enterprise deployment) using the CDPINSTALL.BAT
script. Since the driver is only compatible with specific network interface chipsets, installation is highly
discouraged on non-MCS servers as doing so may cause instability in the operating system.
Note
Since System IPCC Enterprise deployment is supported only on MCS hardware, the CDP
driver is installed on System IPCC Enterprise deployment servers as part of the normal
software installation.
driver is installed on System IPCC Enterprise deployment servers as part of the normal
software installation.
In addition to the CDP driver, the enhanced SNMP support also includes an SNMP subagent which
supports the Cisco Discovery Protocol MIB (CISCO-CDP-MIB). The CDP SNMP subagent is installed
by default by the ICM Setup program.
supports the Cisco Discovery Protocol MIB (CISCO-CDP-MIB). The CDP SNMP subagent is installed
by default by the ICM Setup program.
Cisco Security Agent (CSA) for Release 7.0(0)
A newer version of CSA, based on CSA engine version 4.5.1 and ICM CSA Policy version 2.0.0, is
available for ICM/IPCC Enterprise Release 7.0(0). CSA 4.5.1 is compatible with both Windows 2000
Server SP4 and Windows Server 2003 SP1 running ICM/IPCC 7.0(0) applications. CSA 4.5.1 provides
enhanced security as compared to its previous release, CSA 4.0. It no longer stores the CSA version
information in the registry, instead the CSA version is available via the new agent GUI. The red flag
system tray icon now indicates the state of the service. The responses to user queries can now be cached
permanently, persisting across reboots. For more details refer to the Cisco Security Agent
Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0).
available for ICM/IPCC Enterprise Release 7.0(0). CSA 4.5.1 is compatible with both Windows 2000
Server SP4 and Windows Server 2003 SP1 running ICM/IPCC 7.0(0) applications. CSA 4.5.1 provides
enhanced security as compared to its previous release, CSA 4.0. It no longer stores the CSA version
information in the registry, instead the CSA version is available via the new agent GUI. The red flag
system tray icon now indicates the state of the service. The responses to user queries can now be cached
permanently, persisting across reboots. For more details refer to the Cisco Security Agent
Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0).
CSA 4.0, which was supported on prior releases of ICM/IPCC Enterprise, is not supported on the 7.0(0)
release. Hence, you must uninstall CSA 4.0 prior to upgrading ICM/IPCC Enterprise to the 7.0(0)
release. For more details refer to the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions.
release. Hence, you must uninstall CSA 4.0 prior to upgrading ICM/IPCC Enterprise to the 7.0(0)
release. For more details refer to the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions.
To use Cisco Security Agent, you must always use the default directories when installing any software
on a server. You need not choose the default disk drive if an option is available (for example, C: or D:),
but you must use default directories. Cisco Security Agent leverages rules which incorporate path
information. Application actions may be blocked if the application is not installed in the correct
directory. For this reason, it is mandatory that applications are installed in the default directories
provided by the application installers. As just stated, drive letters are not restricted.
on a server. You need not choose the default disk drive if an option is available (for example, C: or D:),
but you must use default directories. Cisco Security Agent leverages rules which incorporate path
information. Application actions may be blocked if the application is not installed in the correct
directory. For this reason, it is mandatory that applications are installed in the default directories
provided by the application installers. As just stated, drive letters are not restricted.