Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

34

Router\CurrentVersion\Configuration\StateTransfer\NICDefaultRoutingSeconds

 

(int) default 15

This feature is available on selected NIC interfaces.

After installation of a slave NAM, the NICR Replication process fails and restarts. The error in the log 
is "DB-Lib User Error: Login incorrect."

The workaround is to use the following manual procedure for granting replication rights on a 
provisioning NAM to a slave NAM:

Open an Active Directory Management Console (AD MMC).

  –

A domain contoller will have a defined AD MMC under "Start|Programs|Administrative Tools".

  –

Member servers may have had an AD MMC shortcut saved in "Start|Programs|Administrative 
Tools". To create a new AD MMC:

 

Choose "Start|Run" and enter MMC to bring up a new console.

 

On the main menu choose "Console|Add/Remove Snap-in...".

 

Click on "Add", then choose "Active Directory Users and Computers".

 

Click "Add" then "Close" to close the popup dialog.

 

Click "OK" to close the "Add/Remove Snap-in" dialog.

To save this console for future use, go to the menu item "Console|Save as".

  –

Connect to the target domain.

  –

In the left pane, under the "Console Root" folder, right click on "Active Directory Users and 
Computers".

  –

Select "Connect to domain".

  –

Browse to the domain containing your ICM instances.

  –

Expand the tree nodes to find the "Cisco_ICM" OU (the icon looks like a folder containing a 
folder).

Find the name of the slave NAM service Security group you want to grant access to.

  –

Expand the "Cisco_ICM" OU node, then expand the facility OU node containing the instance 
OUs.

  –

Select the slave NAM instance OU node.

  –

Identify the slave NAM's service security group:

 

The name of the group will end with "_Service".

 

The description of the group will be "ICM Service Accounts".

Add the slave NAM Service Security Group to the provisioning NAM Service Security Group.

  –

Select the provisioning NAM instance OU node.

  –

Identify the provisioning NAM's service security group:

 

The name of the group will end with "_Service".

 

The description of the group will be "ICM Service Accounts".

  –

Right click on the provisioning NAM's service security group. Select "Properties".

  –

Click on the "Members" tab.

  –

Click on the "Add" button.

  –

Find and select the previously identified slave NAM service security group.