Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

40

login the new user the login fails, because the invalid records persist in the OU and both records have 
the same name; thus, ICM Setup tries to validate against the invalid record (which has a different 
password). 

This is an Active Directory issue.

To fix this issue, go to Active Directory Users and Computers and drill down through the OU until you 
get to your instance. Under your instance is where these records are located. Delete the invalid records 
and rerun Setup.

You may experience a CmsNode shutdown after a buffer overrun is detected. As a result, you cannot 
make configuration changes using Web Config in System IPCC, nor can you login or make configuration 
changes through Cisco Collaboration Server or through Cisco E-Mail Manager.

This problem only occurs when the current date/time string (yyyy-m-d-h-m-s) is 19 digits, e.g., 
2005-10-10-12-59-99. The problem does not occur when the string is shorter, e.g., 2005-9-30-12-59-99. 

To determine if your system is experiencing this problem, examine the cms log on the Distributor AW 
and search for the error message “Buffer overflow detected”. You can examine a cms log using the 
following commands from a command prompt. 

“cdlog <instance name> dis” (where <instance name> is replaced by the name of your 

instance) 

“dumplog cms /prev” 

On a Web Config system, any Agent configuration changes such as adding or updating an Agent will fail 
and produce the error message 

“Unable to establish connection for update operations” 

On Cisco Collaboration Server, the Collaboration Server will be unable to connect to the Distributor AW 
when the CmsNode.exe program is down. This means that any configuration changes, such as adding or 
editing an agent, will not work. Agents will also be unable to log in through CCS. 

To confirm that the connection to the AW is down, perform the following steps:

Log into the CCS Admin screen from the CCS server.

Select Collaboration Server > Server Setup > Connection > Monitor. 

With CmsNode down, the Connection Type = “ICM Administrator” row will show a status of “down”. 
In addition, IIS will not start in a timely fashion and the CCS Admin login will take a long time. 

On Cisco E-Mail Manager, you will also be unable to make changes to Agents and Skill groups. For 
example, attempting to create an agent generates the message 

**WARN: Create Agent failed with 304 for “<agent name> (-1), Unable to create Agent in ICM

For lab environments, you can work around the problem by changing the system date/time so that it is 
less than 19 digits. For example, setting the date to a month January through September will work around 
the problem. There is currently no viable workaround for production environments. 

For the latest information on this problem, access CSCsc21457 through Bug Toolkit.

Exploiting new Microsoft platform technology, the "Dr. Watson" process failure dump mechanism has 
been replaced in Release 7.0(0) with Microsoft's "mini-dump" file format. The change should remain 
largely transparent to customers; however, technical support specialists may encounter ".mdmp" files