Cisco Cisco IP Contact Center Release 4.6.2 Release Notes

Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008

New and Changed Information

over the prior "Dr. Watson" process failure format. The change provides a more efficient means of
software error detection and helps to streamline the isolation and remediation of software defects. The
information previously found in "Dr. Watson" log files can now be found in the individual ICM log files.
In addition to gathering the ICM log files, support personnel should also gather relevant "mini-dump"
files found in the individual ICM log file directories.

Customers may also note that new ".pdb" files are present in the ICM bin directory; these are new format
symbol files supporting the mini- dump mechanism.

Cannot Replicate Configuration Changes from NAM to CICM

The workaround for this defect (CSCse55800) is provided in Troubleshooting TechNotes

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps5053/products_tech_note09186a00806c6609.shtml

ICM Database Schema Changes, Release 6.0(0) to Release 7.0(0)

This section indicates the changes made to the ICM/IPCC Database Schema between Release 6.0(0) and
Release 7.0(0). Refer to the Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted
Editions for descriptions of the new tables and columns.

Tables Added

Machine_Info

Network_Vru_Bank

Tables Added and Reserved for Future Use

Agent_Targeting_Rule

Agent_Targeting_Rule_Member

Agent_Targeting_Rule_Range

Application_Gateway_License

ECC_Payload

ECC_Payload_Member

License_Definition

License_File

License_Real_Time

NIC_Parameter

Tables Deleted

Enterprise_Agent_Group

Enterprise_Agent_Group_Member