Cisco Cisco IPCC Web Option Release Notes

36

Three Windows Performance Monitoring tools (PerfMon) objects are added for MDS performance 
monitoring. They are: 

MDSPROC—which contains counters of queuing to the duplexed side

MDSPROCCLIENT—which contains counters of queuing from the MDS to a specified MDS client

MDSCLIENT—which contains counters of queuing from an MDS client to the MDS. 

To enable MDSPROC and MDSPROCCLIENT, add the registry value EnablePerformanceMonitor 
under MDS\CurrentVersion\Process and set it to 1.

To enable MDSCLIENT for a client, add the registry value EnablePerformanceMonitor under 
MDS\CurrentVersion\Clients\[client-id] and set it to 1.

The registry change is dynamically effective.

The MBUF Buffer Memory Management is improved with the following changes:

An adaptive algorithm is implemented for managing buffer limit. The overall buffer limit is set as a 
percentage of system RAM, and an ICM/IPCC process dynamically expands or shrinks its quota.

The free-lists (also known as application-layer buffer caches) are removed, and buffers are allocated 
from system heap directly.

The old registry values BufferLimit, BufferMaxFree and BufferMaxQueuePercent are removed. The 
new registry settings are centralized on per system basis under 
ICM\SystemSettings\MBufMemLimit.

For the ICM service windows that run on the system servers, tracing will not be displayed for the 
following processes in the interest of performance. Tracing is controlled via registry key, and can be 
enabled for select trouble shooting circumstances if required. The relevant registry key name is 
EMSDisplayToScreen.

Here is the list of processes where Display to Screen will be disabled on new installations: 

Acmipim (PIM process used for IPCC Gateway)

 

Badialer (Dialer process Used for Outbound Option)

 

Eapim (PIM process used for IPCC Enterprise and System IPCC Enterprise deployment)

 

Jtapigw (JGW process used for IPCC Enterprise and System IPCC Enterprise deployment)

 

CTI Server (Common CTI Interface Process used for all PGs)

 

Campaign Manager (Process Used for Outbound Option hosted on the Side A Logger)

 

Campaign Import Process (Process Used for Outbound Option hosted on the AW/HDS)

In an IPCC Enterprise system installed with ICM Setup, the documented link to the Dynamic Agent 
Re-skilling web page does not work. The URL "https://<host>/reskill" returns "The page cannot be 
found".

Use the following URL instead: 

https://<host>/uiroot