Cisco Cisco IPCC Web Option Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
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Service Level and Services Auto-Configured in a Unified ICME Parent/Unified CCX Child Model,
page 72
page 72
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Documentation Changes
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The style of the manual titles has changed to more immediately indicate the content of the manual,
as well as to more completely indicate the products for which the document is of interest. For
example, what was formerly titled the Cisco ICM/IP Contact Center Enterprise Edition Database
Schema Handbook is now titled the Database Schema Handbook for Cisco ICM/IPCC Enterprise &
Hosted Editions.
as well as to more completely indicate the products for which the document is of interest. For
example, what was formerly titled the Cisco ICM/IP Contact Center Enterprise Edition Database
Schema Handbook is now titled the Database Schema Handbook for Cisco ICM/IPCC Enterprise &
Hosted Editions.
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SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions—a new document that provides
information on Simple Network Management Protocol (SNMP) basics, installation prerequisites,
configuration, MIB (Management Information Base) support, and troubleshooting for ICM/IPCC
SNMP support.
information on Simple Network Management Protocol (SNMP) basics, installation prerequisites,
configuration, MIB (Management Information Base) support, and troubleshooting for ICM/IPCC
SNMP support.
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Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions—with Release 7.0(0) taking
fuller advantage of Active Directory than previous releases, it is essential that this document be
consulted before attempting to install ICM/IPCC 7.0(0).
fuller advantage of Active Directory than previous releases, it is essential that this document be
consulted before attempting to install ICM/IPCC 7.0(0).
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ICM Upgrade Guide for Cisco ICM/IPCC Enterprise & Hosted Editions—this document has been
rewritten to include more detailed upgrade procedures, and includes upgrade checklists to make it
easier to keep track of progress during a system upgrade; be especially sure to follow the procedures
presented in this guide as the upgrade process for Release 7.0(0) is substantially different from the
upgrade process in previous releases.
rewritten to include more detailed upgrade procedures, and includes upgrade checklists to make it
easier to keep track of progress during a system upgrade; be especially sure to follow the procedures
presented in this guide as the upgrade process for Release 7.0(0) is substantially different from the
upgrade process in previous releases.
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System IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition—a new
document that provides information to help you understand, install, and configure the System
deployment of IPCC Enterprise.
document that provides information to help you understand, install, and configure the System
deployment of IPCC Enterprise.
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IPCC Gateway Deployment Guide—a new document that provides information on implementing
IPCC Gateway, a feature that allows IPCC Enterprise or IPCC Express to act as traditional or
enhanced ACDs connected to ICM.
IPCC Gateway, a feature that allows IPCC Enterprise or IPCC Express to act as traditional or
enhanced ACDs connected to ICM.
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions—this document
has been enhanced by the addition of screen shots for many of the most commonly used templates.
has been enhanced by the addition of screen shots for many of the most commonly used templates.
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Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System Software Specification—the
document initially entitled, and referred to in the Release 7.0(0) documentation set as, the Cisco
Intelligent Contact Management Software Release 7.0(0) Bill of Materials has been retitled the
Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System Software Specification to
better indicate its contents.
document initially entitled, and referred to in the Release 7.0(0) documentation set as, the Cisco
Intelligent Contact Management Software Release 7.0(0) Bill of Materials has been retitled the
Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System Software Specification to
better indicate its contents.