Cisco Cisco IPCC Web Option Release Notes

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When an agent makes an external call, IPCC Enterprise reporting depends on network Events to 
correctly classify the call type. When deploying IPCC Enterprise with CallManager 4.x, the network 
Events will not be available with the default CallManager 4.x configuration.

There are two alternative ways to enable network Events.

Enable overlap sending by setting it on in the CallManager gateway configuration. This is off by 
default.

Change the jtapi.ini file on the PG system.

To change the jtapi.ini file:

Go to 

 

c:\windows\java\lib 

 

or 

 

c:\winnt\java\lib

 

(depending on the version of the Windows operating system)

From the IPCC PG, access a command prompt and enter 

 

java CiscoJtapiVersion -parms > Jtapi.ini

Open the jtapi.ini file in a text editor.

Add this line:

 

AllowNetworkEventsAfterOffered=1 

 

or change the line to

 

AllowNetworkEventsAfterOffered=1 

Save and close the file.

Recycle the PG service.

Sometimes, manual intervention is required to restart ICM Processes after an exception. This error can 
be suppressed by setting a registry value.

If you want to suppress the Windows exception, The following must be done:

Set the registry key value to 2 for the registry key  
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows\ErrorMode".

For more information, please refer to link: 

Remote Desktop must not be used to install ICM Enterprise, ICM Hosted, IPCC Enterprise, IPCC 
Hosted.

Remote Desktop can be used for remote administration.

Beginning with Release 7.0(0), User Variable names must not contain a period/dot (.).