Cisco Cisco IPCC Web Option Release Notes

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Multi-channel applications do not currently support the newly implemented 'Automated Server 
Hardening', 'Windows Firewall Config', or 'SSL'. Media Blender is the only exception, when it is running 
co-located with a PG.

Multi-tenant CTI OS is a new IPCC Hosted Edition feature that is only supported with Cisco Customer 
Voice Portal (CVP) providing network queuing on the NAM. Refer to the Cisco ICM/IPCC Enterprise 
and Hosted Edition Hardware and System Software Specification (Bill of Materials) for sizing 
information. 

Clustering over the WAN is supported in this environment.

The web-based interface for re-skilling agents is installed on a Distributor AW and can only 
communicate with the Distributor’s primary instance. If users want to do web-based re-skilling on 
multiple instances, they must install a separate Distributor for each instance.

Currently ICM Hosted Edition does not support IPCC Gateway.

When a PG is installed on an IPCC Express server, its SNMP data is not available. The PG is installed 
with the IPCC Enterprise SNMP infrastructure, but IPCC Express (CRS) uses the Windows SNMP 
infrastructure. Since the two SNMP infrastructures are not compatible, only the CRS or the PG SNMP 
data can be made available, not both. As a result, only the CRS SNMP data is available on a server 
hosting both CRS and a PG.

Note that, in this configuration only, the PG may be installed on the Cisco IPT operating system version 
supported by IPCC Express.

Because of such defects as CSCsb23772 and CSCsb32856, customers using, or wishing to use, ICM 
Partitioning are encouraged to wait until an upcoming Service Release resolves these defects before 
upgrading to Release 7.0(0), or newly installing Release 7.0(0) with the Partitioning option enabled.