Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
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Overview
IP Contact Center (IPCC) Release 7.0(0) and Intelligent Contact Management (ICM) software Release
7.0(0) continue to build real value for both new and existing customers of Cisco’s Customer Interaction
Network solutions. Significant enhancements have been made across the solution suite:
7.0(0) continue to build real value for both new and existing customers of Cisco’s Customer Interaction
Network solutions. Significant enhancements have been made across the solution suite:
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New, simplified deployment models for IPCC Enterprise, with a new web-based administration tool
and streamlined installation (see
and streamlined installation (see
)
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IPCC Gateway—extending the capabilities of ICM to ‘child’ IPCC Enterprise and IPCC Express
installations
installations
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IP Phone Agent—a high value package enabling customers to gain the benefits of IP Contact Center
at a lower overall cost, allows an agent to log on and work from a Cisco IP Phone
at a lower overall cost, allows an agent to log on and work from a Cisco IP Phone
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Improved Multi-tenancy for IPCC Hosted Edition
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Network Consultative Transfer (PSTN) for ICM Hosted and IPCC Hosted Editions
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Improved Customer Interaction Network Reporting
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Improved Upgrade process (see
On the base platform, we have added functionality that will enhance the overall fit into corporate
networks:
networks:
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Support for Active Directory and Windows Server 2003
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Security hardening, encryption, Windows firewall support, and Quality of Service features
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Improved manageability with SNMP-based application health monitoring and extended
functionality for ICM/IPCC Support Tools
functionality for ICM/IPCC Support Tools
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CTI OS support for Microsoft .NET
There are also several features that enable customers to integrate various Cisco IP Communications
products seamlessly into their Customer Interaction Network:
products seamlessly into their Customer Interaction Network:
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Cisco IP Communicator replaces Media Termination
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Support for Customer Voice Portal (CVP) 3.0 (for all IPCC/ICM Enterprise and Hosted Edition
deployments, except for the System IPCC Enterprise deployment)
deployments, except for the System IPCC Enterprise deployment)
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Support for current versions of CallManager—see the Cisco IP Contact Center Enterprise Edition
Software Compatibility Guide for a complete listing
Software Compatibility Guide for a complete listing
Considerable improvements have also been made on IPCC Enterprise and IPCC Hosted Editions,
designed to increase the productivity of agents, supervisors, and contact center managers:
designed to increase the productivity of agents, supervisors, and contact center managers: