Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Notes

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The Outbound Option on Avaya DEFINITY is not currently supported on Windows Server 2003 with 
Dialogic System Release 6.0 drivers. The Dialer should be running on a separate Windows 2000 server 
and cannot be collocated with the PG.

RMS is not supporting automated security hardening on Windows Server 2003.

RMS is not supporting the Windows Server 2003 SP1 firewall.

With ICM / IPCC Enterprise and Hosted releases 7.0(x) and 7.1(x), the maximum supported value for 
Skill Groups per Agent is 20. Cisco is aware of potential issues that might occur when Agents are 
configured to have more than 20 Skill Groups. They include but are not limited to

Agents cannot login in under certain conditions

CTI Desktop buttons are grayed out

Unable to control call state from CTI desktop

Incorrect Skill Group data is provided

The previously published limit of 50 for Skill Groups per Agent in the 7.0 SRND is not correct. 

ICM / IPCC Enterprise and Hosted release 7.2(1) will support a maximum of 50 Skill Groups per Agent. 
Customers who are planning to deploy release 7.0(x) or 7.1(x) and need more than 20 Skill Groups per 
Agent should delay their deployment until release 7.2(1) is available.

Customers who have already deployed on ICM / IPCC release 7.0(x) and 7.1(x) and are already using 
more than 20 Skill Groups per Agent should contact Cisco TAC to evaluate the potential issues. TAC 
will evaluate these issues in order to come up with an interim solution until release 7.2(1) is generally 
available.

The online help provided for the "Permit Application Routing" attribute in System IPCC may be 
incorrect on your system.

The correct definition is: