Cisco Cisco Administrative Workstation Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
Important Notes
Note
In ICM Enterprise, as a default, OPC does not keep calls in memory waiting to be
re-initialized upon PIM activation after a PG failover. This might result in calls having
calltype, call variables and ECC variables lost on Agent Desktops when a PG failover
occurs.
re-initialized upon PIM activation after a PG failover. This might result in calls having
calltype, call variables and ECC variables lost on Agent Desktops when a PG failover
occurs.
Important Notes
The following sections contain restrictions that apply to Release 7.0(0).
Note
Limitations (“no more than n connections can be made to ...”) and scalability (“up to x
agents can ...”) are discussed in the Cisco ICM/IPCC Enterprise and Hosted Edition
Hardware and System Software Specification (Bill of Materials).
agents can ...”) are discussed in the Cisco ICM/IPCC Enterprise and Hosted Edition
Hardware and System Software Specification (Bill of Materials).
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