Cisco Cisco Administrative Workstation Release Notes

82

An error occurs when you attempt to access the Schema help from ICM Master Help. This occurs 
because Schema help is not installed on a Limited AW. To prevent this error, copy the schema.chm file 
from the icm\bin directory of any other type of AW and paste it into the icm\bin directory of the Limited 
AW.

Resolved caveats are no longer listed in these Release Notes. Instead, you can find the latest resolved 
caveat information through Bug Toolkit, which is an online tool that is available for customers to query 
defects according to their own needs. 

You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to 
find open and resolved caveats of any severity for any release.

 

 

To access the Bug Toolkit, log onto

 

To access Bug Toolkit, you need the following items: 

Internet connection

Web browser

Cisco.com user ID and password

To access the Bug Toolkit, go to

 

Log on with your Cisco.com user ID and password. 

Click the Launch Bug Toolkit hyperlink.

If you are looking for information about a specific caveat, enter the ID number in the "Enter known bug 
ID:" field. 

To view all caveats for Cisco ICM/IPCC Enterprise and Hosted Editions, go to the "Search for bugs in 
other Cisco software and hardware products" section, and enter Cisco Unified Intelligent Contact 
Management Enterprise in the Product Name field. Alternatively, you can scroll through the product 
name list and click Cisco Unified Intelligent Contact Management Enterprise.

Click Next. The Cisco Unified Intelligent Contact Management Enterprise search window displays. 

Choose the filters to query for caveats. You can choose any or all of the available options: 

Select the Cisco Unified Intelligent Contact Management Enterprise Version: