Cisco Cisco Unified Contact Center Enterprise 9.0(1) Technical References
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 9.0(x)
Hardware and System Software Specification
© 2008
– 2014 Cisco Systems, Inc.
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Acronym or Term
Description
MCS
(Cisco) Media Convergence Server
MR PG
Media Routing PG
MR-PIM
Media Routing PIM
NAM
(Cisco) Network Applications Manager – Unified ICM/CCE Hosted
NAS
Network Attached Storage
PG
Peripheral Gateway
PIM
Peripheral Interface Manager – a software component in the PG
SAN
Storage Area Network
SATA
Serial ATA
Sigtran
A set of standards to implement SS7 transport functionality over an IP network
SP
Service Pack
SRND
Solution Reference Network Design Guide
SS7
Signaling System 7 – a telecommunication protocol
TAC
(Cisco) Technical Assistance Center
Technology Refresh
An installation or upgrade procedure whereby software is installed and configured
on newly acquired hardware, migrating historical and configuration data from the
prior hardware environment
on newly acquired hardware, migrating historical and configuration data from the
prior hardware environment
TDM
Time Division Multiplexing
UCS
(Cisco) Unified Computing System
Unified CM
(Cisco) Unified Communications Manager
VPN
Virtual Private Network
VRU
Voice Response Unit
WIM
(Cisco Unified) Web Interaction Manager (replacement for CCS)