Cisco Cisco E-Mail Manager Unity Integration Option Release Notes
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Release Notes for
Cisco Remote Silent Monitoring Release 1.0(1)
Cisco Remote Silent Monitoring Release 1.0(1)
April 28, 2008
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Introduction
This document discusses the features and caveats for Cisco Remote Silent Monitoring (RSM) Release
1.0(1). RSM allows for real-time, phone-based monitoring of agents in Cisco’s Unified Contact Center
Enterprise (Unified CCE) environment. The RSM platform is installed on a Windows operating system
as a single server instance, and a separate call flow script is hosted on an IP IVR or CVP (VRU) platform
1.0(1). RSM allows for real-time, phone-based monitoring of agents in Cisco’s Unified Contact Center
Enterprise (Unified CCE) environment. The RSM platform is installed on a Windows operating system
as a single server instance, and a separate call flow script is hosted on an IP IVR or CVP (VRU) platform
Remote Silent Monitoring Release 1.0(1) supports the following software releases:
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Cisco Unified Communications Manager (Unified CM) version 6.1(2)
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Cisco Unified Contact Center Enterprise (Unified CCE), version 7.2(3)
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Cisco IP IVR, version 5.0(2)
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Cisco Unified Customer Voice Portal (CVP) versions 4.0(2)
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Microsoft Windows2003 Server RC2