Cisco Cisco Unified Contact Center Enterprise 8.5(3) Release Notes

Cisco Remote Silent Monitoring Release 1.0(1) is an inaugural release of new functionality delivered in 
an automated installer. The release is available on CD and as downloadable installers, available from 
www.cisco.com.

The most up-to-date version of these release notes is available on the Web at 

For Unified CM and Unified CCE specifications required for this release, refer to the Hardware and 
System Software Specification (Bill of Materials): Cisco ICM/IPCC Enterprise & Hosted Editions, 
which is accessible from

See the Cisco Remote Silent Monitoring Installation and Administration Guide for detailed information 
on RSM hardware requirements, which are based on anticipated monitoring sessions and agent usage. 

Documentation for Cisco Unified Contact Center Enterprise and Hosted Editions, as well as most related 
documentation, is accessible from

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), 
Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified 
Contact Center Management Portal, Cisco E-Mail Manager Option, Cisco Web Collaboration 
Option (including Cisco Collaboration Server, Cisco Dynamic Content Adapter, Cisco Media 
Blender), Cisco Unified Customer Voice Portal (CVP), Cisco IP IVR, Cisco Support Tools, Cisco 
Remote Monitoring Suite (RMS), and Cisco Unified Communications Manager.

Technical Support documentation and tools can be accessed from

The Product Alert tool can be accessed through