Cisco Cisco IPCC Web Option Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.7.2.2 Common Ground Upgrade

Table 6-38: Logger Servers, Unified ICM/CC, Common Ground Upgrade

Server Class

Other requirements and remarks

GEN-30-002-Class

MCS-30-002-Class
MCS-30-003-Class

Disk Configuration - 2 disks

Disk 1-2: 2 x 72 GB Drives, RAID 1

MCS-40-002-Class
MCS-40-003-Class

Disk Configuration - 4 disks

Disks 1-2: 2 x 72 GB Drives: OS, ICM, SQL Server and other third-party software, ICM

Database Transaction Log(s) RAID 1

Disks 3-4: 2 x 72 GB Drives: Database files RAID 1

GEN-40-002-Class

MCS-40-004-Class

Disk Configuration - 6 disks

Disks 1-2: 2 x 72 GB Drives: OS, ICM, SQL Server and other third-party software, RAID
1

Disks 3-6: 4 x 72 GB Drives: Database files, ICM Database Transaction Log(s), RAID 10

GEN-40-003-Class
GEN-50-003-Class
GEN-50-004-Class

Disk Configuration – 8 or more disks

Disks 1-2: 2 x 72 GB Drives: OS, ICM, SQL Server and other third-party software, RAID

Disks 3-*: Database files, ICM Database Transaction Log(s) RAID 10. Dedicated 2

channel external RAID Controller, minimum of 256 MB cache with battery
backup.