Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
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6.7.5 AW – Real-Time Client Only (Client AW)
As an option, you can install the Cisco Support Tools Server on the AW – Real time Client machine.
Table 6-46: AW – Real-Time Client Servers (Client AW)
Server Class
Hardware, software requirements and remarks
MCS-10-002-Class
MCS-10-003-Class
MCS-10-004-Class
MCS-10-003-Class
MCS-10-004-Class
Other hardware Requirements
ATA/IDE acceptable
Graphics card capable of 1024 x 768 x 64 K color or better
17" or larger display
Graphics card capable of 1024 x 768 x 64 K color or better
17" or larger display
Operating system and other software
Microsoft Windows Server 2003 or R2, SP2
Microsoft Windows XP Professional, SP2
Microsoft Windows XP Professional, SP2
6.7.6 WebView Client and Internet Script Editor
The WebView client is a desktop or laptop from which a user can access the WebView Server via the Internet Explorer
web browser. A user can optionally purchase Sybase InfoMaker to create custom templates to deploy onto the
WebView server. DO NOT install InfoMaker on the WebView server or on a distributor AW. Install InfoMaker on a
separate machine that has network connections to the WebView server and to the distributor.
web browser. A user can optionally purchase Sybase InfoMaker to create custom templates to deploy onto the
WebView server. DO NOT install InfoMaker on the WebView server or on a distributor AW. Install InfoMaker on a
separate machine that has network connections to the WebView server and to the distributor.
Internet Script Editor (client) is a standalone application that runs on a desktop or laptop system.
Table 6-47: WebView Client and Internet Script Editor Client Hardware/Software Requirements
Server Class
Hardware, software requirements and remarks
GEN-10-005-Class
Other hardware requirements
Internal CD-ROM or DVD-ROM drive
Graphics card capable of 1024 x 768 x 64 K color or better
Note: ISE is not supported for use on the secondary monitor of a dual-monitor desktop
Graphics card capable of 1024 x 768 x 64 K color or better
Note: ISE is not supported for use on the secondary monitor of a dual-monitor desktop
Operating system and other software
Microsoft Windows Server 2003 or R2, SP2
Microsoft Windows XP Professional, SP2
Microsoft Windows XP Professional, SP2
Additional requirements for WebView Clients
If creating custom templates is required, install Sybase InfoMaker 10.2, build 7516
6.7.7 VRU Peripheral Gateway (PG)
The following VRU PG capacities are based upon 5 VRU transactions per port per call.