Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-27: Standalone Router/Logger Servers, Unified ICME, New Deployments / Tech. Refresh

Server Class

Capacity

Router

Logger

BHCA

Agents

MCS-30-004-Class
MCS-30-005-Class

MCS-40-005-Class
MCS-40-011-Class

30,000

1,000

18,000

1,800

12,000

2,400

MCS-40-005-Class
MCS-40-011-Class

MCS-40-006-Class
MCS-40-012-Class

150,000

5,000

MCS-40-005-Class
MCS-40-011-Class

GEN-50-005-Class

360,000

12,000

216,000

21,600

144,000

28,800

PG Servers, ICME: see Section 6.7.9,

TDM ACD Peripheral Gateway (PG)

for TDM ACD PG server requirements.

Table 6-28: MR PG Servers (Standalone), Unified ICME, New Deployments / Tech. Refresh

Server Class

Capacity

(agents)

Other requirements and remarks

MCS-30-004-Class
MCS-30-005-Class

1,000

Maximum of 5 MR-PIMs per MR PG

MCS-40-005-Class
MCS-40-011-Class

2,000

Maximum of 10 MR-PIMs per MR PG

6.5.3 Common Ground Upgrade

Table 6-29: Rogger Servers, Unified ICME, Common Ground Upgrade

Server Class

Capacity

(agents)

MCS-40-002-Class

1,200

MCS-40-003-Class

1,700

Note: The Rogger server has the Unified ICM Router and Unified ICM Logger collocated.