Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-68: CAD Agent and Supervisor Desktop Servers

Server Class

Type

Hardware, software requirements and remarks

GEN-10-005-Class

CAD Supervisor Desktop (CSD)

CAD Desktop Administrator (CDA)

Operating system and other software

Windows compatible full-duplex sound card (if using
Cisco IP Communicator and/or Silent Monitor)

See Section 7.1.6,

CTI Supported Platforms

GEN-10-005-Class

CAD Agent Desktop

Other hardware Requirements

100/1000 Ethernet port

Operating system and other software

Windows compatible full-duplex sound card (if using
Cisco IP Communicator)

See Section 7.1.6,

CTI Supported Platforms

6.7.18 Remote Monitoring Suite (RMS)

RMS is highly scalable and deployed in a number of configurations. Most typically, the LGMapper and LGArchiver
nodes are deployed as co-resident in a single server. The Listener is separately deployed; a fault tolerant duplexed
configuration is supported. Multiple Alarm Tracker client nodes can be served from a single LGMapper/LGArchiver
pair.

Separate physical disks are required in the Listener server, allowing for segregation of o/s and “phone home” customer
database. 2GB memory is required for the small system configuration, and a full 4GB for larger (<25 customer)
systems.

Special consideration must be given to migration of Windows 2000 to Windows Server 2003 RMS-monitored
customers, and of the Listener node itself. Consult the Cisco Remote Monitoring Suite Administration Guide, Release
2.1 for more details.

Note: RMS is not supported with Unified System CCE deployments.