Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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6.7.3.2 Common Ground Upgrade
6.7.3.2.1 AW – Real-Time Distributor, HDS, Co-resident WebView
For Operating System and Database Requirements, go to Section 7.5.
Note for SQL Server: High load/performance environments that reach the 2 GB maximum boundary—including
carrier class customers deploying quad processor servers—required the deployment of Microsoft Windows Server
2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum
memory boundary.
carrier class customers deploying quad processor servers—required the deployment of Microsoft Windows Server
2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum
memory boundary.
Table 6-42: AW, HDS, co-resident WebView Servers, Common Ground Upgrade
Server Class
Capacity
Other requirements and remarks
Reporting
Users Per
HDS
MCS-30-002-Class
MCS-30-003-Class
MCS-30-003-Class
5
Disk Configuration – 2 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM
Database Transaction Log(s); RAID 1
MCS-40-002-Class
MCS-40-003-Class
MCS-40-003-Class
10
Disk Configuration – 4 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM
Database Transaction Log(s); RAID 1
Disks 3-4: Database files; RAID 1
GEN-40-002-Class
MCS-40-004-Class
25
Disk Configuration – 6 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software; RAID 1
Disks 3-6: Database files, ICM Database Transaction Log(s); RAID 10
GEN-50-003-Class
GEN-50-004-Class
GEN-50-004-Class
25
Disk Configuration – 8 (or more) Disks
Disks 1-2: OS, ICM, SQL Server and other third-party software; RAID 1
Disks 3-8+: Database files, ICM Database Transaction Log(s); RAID 10.
Dedicated 2 channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database Transaction
Log(s) can be moved to a dedicated drive to limit disk
contention.)
battery backup. (Alternately, the ICM Database Transaction
Log(s) can be moved to a dedicated drive to limit disk
contention.)
50
6.7.3.2.2 AW – Real-Time Distributor, HDS, Separate Dedicated WebView
For Operating System and Database Requirements, go to Section 7.5.
Note for SQL Server: High load/performance environments that reach the 2 GB maximum boundary—including
carrier class customers deploying quad processor servers—required the deployment of Microsoft Windows Server
2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum
memory boundary.
carrier class customers deploying quad processor servers—required the deployment of Microsoft Windows Server
2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum
memory boundary.