Cisco Cisco Unified Contact Center Enterprise 11.5(1) Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
85
Acronyms or Terms
Description
ISE
Internet Script Editor
IVR
Interactive Voice Response
MCS
Cisco Media Convergence Server
MR PG
Media Routing PG
MR-PIM
Media Routing PIM
NAM
Cisco Network Applications Manager – Unified ICM/Contact Center Hosted
NAS
Network Attached Storage
PG
Peripheral Gateway
PIM
Peripheral Interface Manager – a software component in the PG
RMS
Remote Monitoring Suite
SAN
Storage Area Network
SATA
Serial ATA
SP
Service Pack
SRND
Solution Reference Network Design Guide
SS7
Signaling System 7 – a telecommunication protocol
Unified System CCE
(SCCE)
(SCCE)
A CCE deployment model featuring simplified installation and integrated web-based
configuration
configuration
TAC
(Cisco) Technical Assistance Center
Technology Refresh
An installation or upgrade procedure whereby software is installed and configured on
newly acquired hardware, migrating historical and configuration data from the prior
hardware environment
newly acquired hardware, migrating historical and configuration data from the prior
hardware environment
TDM
Time Division Multiplexing
UCCE
(Cisco) Unified Contact Center Enterprise
UCCH
(Cisco) Unified Contact Center Hosted
UCM
(Cisco) Unified Communications Manager
VPN
Virtual Private Network
VRU
Voice Response Unit
WIM
Web Interaction Manager (replacement for CCS)