Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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6.7.2 Unified ICM/Unified Contact Center Logger
Refer to the Unified ICM/Contact Center Hardware and Software Requirements for information on Logger server
hardware selection based on capacity requirements. This section provides Logger server disk configuration information
based on the hardware you selected, and other Logger configuration information.
hardware selection based on capacity requirements. This section provides Logger server disk configuration information
based on the hardware you selected, and other Logger configuration information.
For Operating System and Database Requirements, go to Section 7.5.
SQL Server Note: High load/performance environments that reach the 2 GB maximum boundary — including carrier
class customers deploying quad processor servers — require the deployment of Microsoft Windows Server 2003
Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional server
memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum memory
boundary.
class customers deploying quad processor servers — require the deployment of Microsoft Windows Server 2003
Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional server
memory. Microsoft SQL Server 2005 Standard and Enterprise Editions are not limited by the maximum memory
boundary.
For Remote Management/Support
A 56K V.Everything/V.90 external modem is needed for remote management and support. See Section 7.1.7,
6.7.2.1 New Deployments and Technology Refresh
Table 6-37: Logger Servers, Unified ICM/CC, New Deployments / Tech. Refresh
Server Class
Other requirements and remarks
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
Disk Configuration - 4 disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM Database
Transaction Log(s) RAID 1
Disks 3-4: Database files RAID 1 (alternately RAID 10 can be used to gain better write
performance by adding 2 additional disks – see below)
MCS-40-006-Class
MCS-40-012-Class
MCS-40-012-Class
Disk Configuration - 6 disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, RAID 1
Disks 3-6: Database files, ICM Database Transaction Log(s), RAID 10
MCS-40-007-Class
MCS-40-013-Class
MCS-40-013-Class
Disk Configuration – 8 disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, RAID 1
Disks 3-8: Database files, ICM Database Transaction Log(s) RAID 10
GEN-50-005-Class
Disk Configuration – 8 or more disks
Disks 1-2: OS, ICM, SQL Server and other third-party software, RAID 1
Disks 3-8: Database files, ICM Database Transaction Log(s) RAID 10 with dedicated 2
channel external RAID Controller, minimum of 256 MB cache with battery
backup.
backup.