Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
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7.8 Cisco Security Agent (CSA)
Cisco strongly encourages the installation of Cisco Security Agent for Cisco Unified ICM/Contact Center Release 7.5 on
all Unified ICM/Contact Center server nodes. This application provides added security protection for your operating
environment. You can download the CSA standalone agent free of charge by going to:
all Unified ICM/Contact Center server nodes. This application provides added security protection for your operating
environment. You can download the CSA standalone agent free of charge by going to:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
• On the page that displays, log in.
• On the page that displays, click: Customer Contact.
• Click: Cisco Unified Contact Center Products.
• Click: Cisco Unified Intelligent Contact Management Enterprise.
• Click: Cisco Security Agent for Contact Center Products.
• On the page that displays, click: Customer Contact.
• Click: Cisco Unified Contact Center Products.
• Click: Cisco Unified Intelligent Contact Management Enterprise.
• Click: Cisco Security Agent for Contact Center Products.
A newer standalone version of CSA for Cisco Unified ICM/Contact Center Enterprise and Hosted (to include System
Contact Center Enterprise) based on CSA engine version 5.2 is available for Unified ICM/Contact Center Enterprise &
Hosted Release 7.5. CSA 5.0 or CSA 4.5.1, which were supported on prior releases of Unified ICM/Contact Center
Enterprise, are not supported in Release 7.5. Therefore, you must uninstall prior releases of CSA before upgrading to
Release 7.5. For more details refer to the Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Editions or, for System CCE, Upgrade Guide for Cisco Unified System Contact Center Enterprise.
Contact Center Enterprise) based on CSA engine version 5.2 is available for Unified ICM/Contact Center Enterprise &
Hosted Release 7.5. CSA 5.0 or CSA 4.5.1, which were supported on prior releases of Unified ICM/Contact Center
Enterprise, are not supported in Release 7.5. Therefore, you must uninstall prior releases of CSA before upgrading to
Release 7.5. For more details refer to the Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Editions or, for System CCE, Upgrade Guide for Cisco Unified System Contact Center Enterprise.
7.9 Server Virtualization
Starting with Unified ICM/Unified Contact Center Enterprise & Hosted 7.5(3), servers can be consolidated by deploying a
virtualization solution for Client Administrator Workstations (AWs) and certain Peripheral Gateways (PGs) on the
VMware platform. Please see the tables below for the virtualization requirements, mapping to discrete servers, and CPU
processor and RAM requirements for each of the supported PG and Client AW virtual machines (VMs). You must read
through and follow the guidelines and restrictions described in the Virtualization Guide for Cisco Unified Intelligent
Contact Management and Contact Center Enterprise document before you incorporate virtual machines in your Contact
Center design and deployment.
virtualization solution for Client Administrator Workstations (AWs) and certain Peripheral Gateways (PGs) on the
VMware platform. Please see the tables below for the virtualization requirements, mapping to discrete servers, and CPU
processor and RAM requirements for each of the supported PG and Client AW virtual machines (VMs). You must read
through and follow the guidelines and restrictions described in the Virtualization Guide for Cisco Unified Intelligent
Contact Management and Contact Center Enterprise document before you incorporate virtual machines in your Contact
Center design and deployment.
Other ICM/CCE components, such as the Router, Logger, AW Distributor, HDS, WebView server, and CAD
server, as well as CCMP and CUIS, are not supported in a virtualized environment at this time.
server, as well as CCMP and CUIS, are not supported in a virtualized environment at this time.
For information on WIM/EIM virtualization support, see the Cisco Unified Web and E-Mail Interaction Manager Solution
Reference Network Design Guide:
Reference Network Design Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/design/
guide/im431srnd.pdf
guide/im431srnd.pdf
Unified ICM and Unified Contact Center 7.5(3) (as well as upcoming 7.5(3) MRs and future major/minor releases) support
the following Peripheral Gateway types on the VMware platform provided that these PGs only require TCP/IP connections
to peripherals, and that they do not require special I/O for connecting to the peripherals.
the following Peripheral Gateway types on the VMware platform provided that these PGs only require TCP/IP connections
to peripherals, and that they do not require special I/O for connecting to the peripherals.
•
Cisco Unified Communications Manager (Unified CM) PG
•
Cisco Unified CCE Generic PG
•
Cisco Unified CCE System PG
•
Cisco Unified ICM Agent Routing Service (ARS) PG
•
Cisco Unified Customer Voice Portal (CVP) PG
•
Cisco Voice Response Unit (VRU) PG
•
Cisco Media Routing (MR) PG (for multichannel applications)
•
Cisco Contact Center Gateway