Cisco Cisco Unified Contact Center Management Portal 11.0(1) Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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Multichannel
Email-Manager Option
(Database Server)
(Database Server)
Processor License or User
CAL (per E-Mail Agent)
CAL (per E-Mail Agent)
Choosing one licensing model versus another depends
on system size.
on system size.
Email-Manager Option (CIR
DB Server)
DB Server)
Server License plus one
User CAL for each
WebView user
User CAL for each
WebView user
A WebView user can be an application administrator or
supervisor.
supervisor.
Web Collaboration Server
Option (Database Server)
Option (Database Server)
Processor License or User
CAL
CAL
This will depend on the number of Web Collaboration
Agents.
Agents.
Other
Client AW
None
Client AW does not host a SQL Server database. Use
Client AW versus AW Distributors to reduce licensing
costs.
Client AW versus AW Distributors to reduce licensing
costs.
WebView (WV) Server
(standalone)
(standalone)
None
Standalone WV servers do not host a SQL Server
database.
database.
Peripheral Gateway (PG) or
Agent/IVR Controller
Agent/IVR Controller
None
PGs do not host a SQL Server database.
CAD Server
None
CAD uses MSDE which does not require Client Access
Licenses.
Licenses.
RMS LGMapper/LGArchiver Server License plus one
Device CAL for each
monitored server and
AlarmTracker Client
monitored server and
AlarmTracker Client
Note: Because the Processor licensing model does not require any device or user client access licenses it might be most
appropriate to choose for all database servers (except for redundant servers) to simplify the licensing of SQL Server.
Customers will not need to determine how many users the system might have or grow to which will impact the number
of licenses to be acquired at any given time.
appropriate to choose for all database servers (except for redundant servers) to simplify the licensing of SQL Server.
Customers will not need to determine how many users the system might have or grow to which will impact the number
of licenses to be acquired at any given time.
As a convenience to the Cisco Unified ICM or Unified CC (Enterprise and Hosted) customers, Cisco offers an OEM SQL
2005 for purchase along with the OEM Windows Server 2003 R2 Standard Edition. This SQL 2005 license also entitles the
customers to migrate to SQL 2008 at no additional cost if SQL 2008 is to be required in the future for Contact Center
applications.
2005 for purchase along with the OEM Windows Server 2003 R2 Standard Edition. This SQL 2005 license also entitles the
customers to migrate to SQL 2008 at no additional cost if SQL 2008 is to be required in the future for Contact Center
applications.
The ordering part number is:
CC-SQL-2005-STD
Cisco OEM SQL 2005 (0 CAL and per SQL instance or per Virtual Machine)
Customers must order Cisco OEM Windows Server 2003 R2 Standard Edition package in order to procure the Cisco OEM
SQL 2005 Standard Edition.
SQL 2005 Standard Edition.
The Cisco OEM SQL 2005 does not include CAL. Customers needs to obtain the CAL separately.