Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Cisco ICM Software Release 6.0(0) Bill of Materials

Node

Cisco E-Mail Manager Servers

Medium Enterprise
300,000 messages/year average volume (Primary DB)
1500 messages/day peak volume (Primary DB)
100-200 concurrent agents; 25 concurrent WebView users

Application Server

UI Server (WebView co-
loaded on 1st UI Server
only)

Primary & LAMBDA Database
Server

CIR DB Server

Operating System
and Database
Management
System

Microsoft Windows 2000 Server or Advanced Server with Service Pack 4
Microsoft Windows 2000 Server or Advanced Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later]

Database and CIR DB Server Only:

Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 3a
Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 4 [Cisco ICM SR3 or later]

or Oracle Database 8i/9i

Note: Microsoft Windows 2000 Advanced Server and SQL Server 2000 Enterprise Edition are required if using greater than 4
processors or greater than 2GB RAM.

Node

Cisco E-Mail Manager Servers

Large Enterprise
460,000 messages/year average volume (Primary DB)
2500 messages/day peak volume (Primary DB)
200 or more concurrent agents; 25 concurrent WebView users

Application Server

UI Server (WebView co-
loaded on 1st UI Server
only)

Primary & LAMBDA Database
Server

CIR DB Server

Cisco Media
Convergence
Servers

MCS-7845-I1-CC1
MCS-7845-H1-CC1

MCS-7845H-3.0-CC1
Note: A quad cpu MCS is not available at this time

Minimum
Recommended
Hardware

Quad Xeon CPU
2 GB RAM
18.2 GB usable disk space

3.5" floppy drive
Internal CD-ROM or DVD-
ROM drive
1 x 10/100/1000 Ethernet
ports

Dual Pentium CPU
2 GB RAM
18.2 GB usable disk space

3.5" floppy drive
Internal CD-ROM or DVD-
ROM drive
1 x 10/100/1000 Ethernet
ports

Quad Xeon CPU
4 GB RAM
6 x 72 GB 15000 RPM RAID
1+0 drives = 216 GB
64 MB RAID Controller Cache

3.5" floppy drive
Internal CD-ROM or DVD-ROM
drive
1 x 10/100/1000 Ethernet ports