Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco ICM Software Release 6.0(0) Bill of Materials
ICM/IPCC CTI Options
CTI OS Server
Refer to the PG specifications for recommendations for servers where CTI OS is co-resident with a PG. Where CTI OS is hosted on a
separate server (500 Agent limit exceeded), the guidelines below should be followed. Standalone CTI OS servers can themselves
scale up to 500 agents, after which an additional CTI OS instance is required (up to a maximum of four). For servers hosting up to
250 agents, the Small Enterprise specifications or greater will suffice. Supporting in the range of 250 – 500 agents will require
stepping up to the Medium Enterprise specifications.
separate server (500 Agent limit exceeded), the guidelines below should be followed. Standalone CTI OS servers can themselves
scale up to 500 agents, after which an additional CTI OS instance is required (up to a maximum of four). For servers hosting up to
250 agents, the Small Enterprise specifications or greater will suffice. Supporting in the range of 250 – 500 agents will require
stepping up to the Medium Enterprise specifications.
Note: At most two monitor mode connections per CTI OS Server pair are allowed.
Node
CTI OS Server
Small Enterprise
Medium Enterprise
Cisco Media
Convergence Servers
Convergence Servers
MCS-7835-I1-CC1
MCS-7835-H1-CC1
MCS-7835-H1-CC1
MCS-7835I-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7835-I1-CC1
MCS-7835-H1-CC1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7835-H1-CC1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7835I-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7845H-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7845H-3.0-CC1
Minimum
Recommended
Hardware
Recommended
Hardware
1 x 1.4GHz or greater Intel
Pentium processor
1000+ MB RAM
18.2+ GB usable disk space
(RAID 1 recommended)
3.5" floppy drive
Internal CD-ROM or DVD-
ROM drive
1 x 10/100/1000 Ethernet port
Pentium processor
1000+ MB RAM
18.2+ GB usable disk space
(RAID 1 recommended)
3.5" floppy drive
Internal CD-ROM or DVD-
ROM drive
1 x 10/100/1000 Ethernet port
2 x 1.4GHz or greater Intel Pentium processors
1000+ MB RAM
18.2+ GB usable disk space (RAID 1 recommended)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
1000+ MB RAM
18.2+ GB usable disk space (RAID 1 recommended)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Operating System
Microsoft Windows 2000 Server with Service Pack 4
Microsoft Windows 2000 Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later]
Microsoft Windows 2000 Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later]
CTI OS Agent and Supervisor Desktops
Node
CTI OS Agent and Supervisor Desktops
Small Enterprise
Medium Enterprise
Large Enterprise
Cisco Media
Convergence Servers
(MCS)
Convergence Servers
(MCS)
Not Applicable
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