Cisco Cisco IPCC Web Option Release Note
Cisco ICM Software Release 6.0(0) Bill of Materials
enhanced performance and fault-tolerance. It is also generally recommended that database servers like ICM Loggers and
HDS/WebView Servers run multiple RAID arrays; one for OS and applications (RAID 1 is adequate) and a second for the database
itself (using RAID 1 or RAID 10(1+0) – depending on system size).
HDS/WebView Servers run multiple RAID arrays; one for OS and applications (RAID 1 is adequate) and a second for the database
itself (using RAID 1 or RAID 10(1+0) – depending on system size).
External Storage Shelves
External “storage shelves” that run as external SCSI drive bays directly attached fall under the same application guidelines given
above. In most cases these would be used to house a larger database and should be using a RAID 10(1+0) configuration.
above. In most cases these would be used to house a larger database and should be using a RAID 10(1+0) configuration.
Network Attached Storage
Application guidelines surrounding Network Attached Storage devices are difficult to clearly delineate. In general, the
recommendation is for support of these products as an archiving solution, but not as the device for a core ICM database (e.g. Logger
or HDS). This guideline is based on the potentially significant write-intensive nature, and overall I/O characteristics, of the ICM
software. NAS or SAN products have not been generally qualified by Cisco for use in this manner and are therefore not supported.
recommendation is for support of these products as an archiving solution, but not as the device for a core ICM database (e.g. Logger
or HDS). This guideline is based on the potentially significant write-intensive nature, and overall I/O characteristics, of the ICM
software. NAS or SAN products have not been generally qualified by Cisco for use in this manner and are therefore not supported.
Backup Devices
Backup device option decisions are left to the end user. For performance considerations it is recommended that backups be
performed outside of business hours or during periods of lowest activity. There are no recommendations for specific backup devices
or products, but internal and other direct-attached devices may have restrictions on what platforms they are compatible with. Consult
your hardware vendor to determine what options you have for internal or external storage.
performed outside of business hours or during periods of lowest activity. There are no recommendations for specific backup devices
or products, but internal and other direct-attached devices may have restrictions on what platforms they are compatible with. Consult
your hardware vendor to determine what options you have for internal or external storage.
SQL Server 2000 Licensing
The following is provided as general guidelines to help determine the appropriate licensing methods needed for the deployment of
Cisco ICM and IPCC Enterprise and Hosted Edition software. SQL Server licenses are not included in the cost of ICM or IPCC agent
licenses.
Cisco ICM and IPCC Enterprise and Hosted Edition software. SQL Server licenses are not included in the cost of ICM or IPCC agent
licenses.
Microsoft provides a number of different licensing options that apply to enterprises as well as service providers. SQL Server can be
licensed through multiple programs including but not limited to Volume Licensing and Service Provider License Agreements (SPLA).
licensed through multiple programs including but not limited to Volume Licensing and Service Provider License Agreements (SPLA).
for
information on SQL Server Licensing.
The following are SQL Server 2000 licensing options that would apply to Cisco ICM and IPCC Enterprise and Hosted Editions
(Microsoft definition):
(Microsoft definition):
Server plus Device (or User) CALs: Under this model, a server license is required for each operating system environment running an instance of
SQL Server, as well as a CAL for each client device (or user) that accesses a system running SQL Server.
SQL Server, as well as a CAL for each client device (or user) that accesses a system running SQL Server.
Processor Licensing Model: Under this model, a license is required for each physical processor accessed by an operating system
environment running SQL Server. This License does not require any device or user client access licenses (CALs).
environment running SQL Server. This License does not require any device or user client access licenses (CALs).
Service Provider License Agreement (SPLA): The Service Provider License Agreement (SPLA) enables service providers and ISVs
with a hosted offering to license Microsoft products on a monthly basis to provide services and hosted applications to their end
customers.
with a hosted offering to license Microsoft products on a monthly basis to provide services and hosted applications to their end
customers.
As they pertain to SQL Server licensing with ICM/IPCC, users, devices, servers and processors are defined as the following:
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