Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco ICM Software Release 6.0(0) Bill of Materials
Node
Logger
Small Enterprise
Medium Enterprise
Large Enterprise
Operating System and
Database
Management System
Database
Management System
Microsoft Windows 2000 Server or Advanced Server with Service Pack 4
Microsoft Windows 2000 Server or Advanced Server with Service Pack 4 with Rollup 1 [Cisco
ICM SR4 or later]
Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 3a
Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 4 [Cisco ICM SR3
or later]
Microsoft Windows 2000 Server or Advanced Server with Service Pack 4 with Rollup 1 [Cisco
ICM SR4 or later]
Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 3a
Microsoft SQL Server 2000 Standard or Enterprise Edition with Service Pack 4 [Cisco ICM SR3
or later]
Note: Microsoft Windows 2000 Advanced Server and SQL Server 2000 Enterprise Edition are
required if using greater than 4 processors or greater than 2GB RAM.
required if using greater than 4 processors or greater than 2GB RAM.
Additional Items
FOR REMOTE MANAGEMENT/SUPPORT
56K V.Everything/V.90 external modem
Peripheral Gateway (PG)
The specification below covers all Peripheral interfaces including IPCC, IVR, Media Routing (MR), and TDM ACD – including co-
residency with CTI OS, CAD and Outbound Option. The co-resident Outbound Option (IP) Dialer can scale up to 200 total blended
agents. In the case where more outbound agents are required, CTI OS must be moved to another server and the dialer may remain co-
resident with the PG. (CTI OS itself supports up to 500 agents in the co-resident configuration; beyond that number CTI OS must be
run in a standalone server configuration. See details in the CTI OS Server section below.) Also, consult the CAD Server section for
details about which server specifications are required for dedicated/standalone server configurations.
residency with CTI OS, CAD and Outbound Option. The co-resident Outbound Option (IP) Dialer can scale up to 200 total blended
agents. In the case where more outbound agents are required, CTI OS must be moved to another server and the dialer may remain co-
resident with the PG. (CTI OS itself supports up to 500 agents in the co-resident configuration; beyond that number CTI OS must be
run in a standalone server configuration. See details in the CTI OS Server section below.) Also, consult the CAD Server section for
details about which server specifications are required for dedicated/standalone server configurations.
As a minimum, if Outbound Option is used, the Medium Enterprise specifications category should be used. In instances where
multiple dialers are required, refer to the Outbound Option Dialer specifications.
multiple dialers are required, refer to the Outbound Option Dialer specifications.
Note: Peripheral Gateways connected to multiple CTI OS servers will require stepping up to the Large Enterprise specifications.
At most two monitor mode connections per CTI OS Server pair are allowed.
The maximum number of All-event clients (CTI Server) allowed is 4 with a single processor server and 7 with a dual processor
server.
The maximum number of All-event clients (CTI Server) allowed is 4 with a single processor server and 7 with a dual processor
server.
Node
PG
Small Enterprise
Medium Enterprise
Large Enterprise
Cisco Media
Convergence Servers
(MCS)
Convergence Servers
(MCS)
MCS-7835-I1-CC1
MCS-7835-H1-CC1
MCS-7835-H1-CC1
MCS-7835I-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7835-I1-CC1
MCS-7835-H1-CC1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7835-H1-CC1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7835I-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7845H-3.0-CC1
MCS-7835H-3.0-CC1
MCS-7845H-3.0-CC1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-H1-CC1
MCS-7845H-3.0-CC1
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