Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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ICM Software Configuration 

 

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Create a Network VRU Type 9 for your Aastra ARS Peripheral. The 

network VRU is necessary to support Virtual VRU Scripts on your Aastra 

switch. 
 

 

The network VRU you created for the Aastra ARS Peripheral must be 

configured in your Peripheral configuration. Open the PG Explorer and 

select your network VRU in the Network VRU field on the Advanced tab.