Cisco Cisco IP Contact Center Release 4.6.2 Technical References

6 

Overview 

 

The Aastra ARS Gateway supports the following ICM software features: 

 

Pre-Routing 

 

Post-Routing 

 

Enterprise CTI (includes third-party call control) 

 

Agent level reporting 

 

Duplexed PG installation 

 

Translation Routing 

 

Agent Targeting Rules 

The Aastra ARS Gateway does not support the following ICM software 

features: 

 

Trunk and Trunk Group Reporting 

 

Peripheral Service Level Reporting 

 

Supervisor features 

 

Outbound Option 

 

Blended Collaboration 

 

ICM Universal Queue 

 

Service Bureau Configuration with shared resources 

 

Device Target Configuration