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Cisco Cisco Unified Contact Center Enterprise 8.0(2) Technical References

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Cisco ICM Software 
ACD Supplement for Aastra 
PointSpan Agent Routing 
Integration 
 
 
 
June 2011 
 
Corporate Headquarters 
Cisco Systems, Inc. 
170 West Tasman Drive 
San Jose, CA 95134-1706 
USA 
Tel:  408 526-4000 
 
800 553-NETS (64387) 
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