Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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Overview 

 

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A basic, simplex Aspect PG has the following interface requirements: 

 

One Real-Time Bridge Client. 

 

Application Bridge Software (TCP/IP version). 

 

An extra Application Bridge Data Link required for redundant PG 
installations. 

 

If more than one application uses the Application Bridge, the Cisco 
Application Bridge Server software is required. 

The Aspect ACD connects to the Peripheral Gateway (PG) through a 
single Ethernet thin-net cable. The termination points for the thin-net cable 
can be a HUB port on Unified ICM visible LAN or directly to the Aspect 
PG (50-ohm terminator required). The exact network requirements depend 
on the customer's needs for access to other applications on the Aspect Call 
Center. The PG connects to Unified ICM visible LAN through an Ethernet 
cable. Figure 1 shows the Aspect Call Center-PG interface in a redundant 
PG environment. 

 

On the Aspect ACD,  configure both Off-Board Processor (OBP) and 
Application Bridge (AB) TCP/IP network addresses for the PG. These 
addresses provide the PG with access to the Real-Time Bridge and 
Application Bridge, respectively. 

The redundant PG configuration for the Aspect ACD, as shown in Figure 
1, requires another PG, another Ethernet connection to the visible LAN,