Cisco Cisco IPCC Web Option Technical References
Label Syntax
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4.2.1. Label Examples
02412345678 -
The digits
12345678
are stored in the variable that is defined by the Call
Control Variable Map field
/response %a= labeldata.
In this example, Call
Center variable A stores the data. Control of the call resumes in CCT 24 of
the Call Center.
the Call Center.
Use the following formats to override the variable selection from the Call
Control Variable Map field:
Control Variable Map field:
033%112345678
The digits
12345678
are stored in variable A (defined by
%1
). Control of
the call resumes in CCT 033 of the Call Center.
33%21234567890
The digits
1234567890
are stored in variable B (defined by
%2
). Control
of the call resumes in CCT 033 of the Call Center.
33%31234567890
The digits
1234567
are stored in variable C (defined by
%3
). Control of
the call resumes in CCT 033 of the Call Center. The length of the variable
supported on the Call Center limits the extra label data in the Call Center
variable C to the first seven digits.
supported on the Call Center limits the extra label data in the Call Center
variable C to the first seven digits.
198%41234567890
The digits
1234567
are stored in variable D (defined by
%4
). Control of
the call resumes in CCT 198 of the Call Center. The length of the variable
supported on the Call Center limits the extra label data in the Call Center
variable C to the first seven digits.
supported on the Call Center limits the extra label data in the Call Center
variable C to the first seven digits.
198%51234567890ABCDEFG
The digits
1234567890ABCDEFG
are stored in variable E (defined by
%5
). Control of the call resumes in CCT 198 of the Call Center. Variable
E is the only Call Center Variable that supports alphanumeric strings.
Passing an alphanumeric string in the other variables results in a null string
presented to the Call Center CCT.
Passing an alphanumeric string in the other variables results in a null string
presented to the Call Center CCT.
4.2.2. Network Take-Back and Transfer Support
From Release 6.2.1, the Application Bridge Interface provides messages to
enable an application (for example, the PG) to take advantage of the
AT&T Call Transfer feature. The new message set enables a host to
generate a transfer call request to the carrier (AT&T *8xxxxxxxxxx).
enable an application (for example, the PG) to take advantage of the
AT&T Call Transfer feature. The new message set enables a host to
generate a transfer call request to the carrier (AT&T *8xxxxxxxxxx).
Unified ICM customers currently perform the following actions when
transferring calls inter-switch using Unified ICM Enterprise Routing:
transferring calls inter-switch using Unified ICM Enterprise Routing:
1. An agent receives an inbound call.