Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
Aspect Contact Server Integration
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Figure 25: CMI Server Installation Components
2.7.3. CMI Server Data Link Configuration
Configure a data link for the CMI Server. Create a new data link for the CMI
Server as described in Section 2.1.
Server as described in Section 2.1.
IMPORTANT: The Data System host name
MUST EXACTLY MATCH the host
name configured on the CMI Server configuration page (“Address” field of the ACD
Configuration Section). The host name is case-sensitive in both places. If the host
names do not match, you receive NO messages from the ACD.
Configuration Section). The host name is case-sensitive in both places. If the host
names do not match, you receive NO messages from the ACD.
2.7.4. Aspect CMI Server Configuration
Chapter 4 of the Aspect Contact Server Installation and Configuration Guide
describes the CMI Server configuration switches and options. The following
information focuses on the critical configuration parameters and switches for
successful operation of the Unified ICM Aspect Contact Server PIM. Keep the
Aspect Guide handy as a reference while configuring the CMI Server.
describes the CMI Server configuration switches and options. The following
information focuses on the critical configuration parameters and switches for
successful operation of the Unified ICM Aspect Contact Server PIM. Keep the
Aspect Guide handy as a reference while configuring the CMI Server.
The following screen shots show an example of a working CMI Server
configuration. The parameters vary between installations. Open the CMI
Administration web page that is created during the CMI Server installation in
your web browser.
configuration. The parameters vary between installations. Open the CMI
Administration web page that is created during the CMI Server installation in
your web browser.
When the top-level page appears, click the link to administer the “Aspect CMI
Server”.
Server”.