Cisco Cisco Unified Intelligent Contact Management Software Technical References
48
Unified ICM Configuration
48
Note:
When configuring a client for the PG application, set the
CallCenterConnectsFirst field to zero.
CallCenterConnectsFirst field to zero.
Optionally, you can update the PIM configuration refresh rate registry
information (for real-time messages) for your client. The registry key is as
follows:
information (for real-time messages) for your client. The registry key is as
follows:
Cisco\ICM\CustomerName\NodeName\PG\CurrentVersion\PIMS\ProcessName\
AspPIMData\Config
AspPIMData\Config
The following defines the Windows registry Data Elements to support the
adjustment of the refresh rates for the trunk group, RT3 service, real-time
peripheral, and RT4 agent group.
adjustment of the refresh rates for the trunk group, RT3 service, real-time
peripheral, and RT4 agent group.
AgentGroupRT4QueryListEvent. Real-Time Bridge default
configuration information for reporting of agent group RT4 queries.
This value specifies the frequency with which these events are
reported, with a default value of 300 seconds.
configuration information for reporting of agent group RT4 queries.
This value specifies the frequency with which these events are
reported, with a default value of 300 seconds.
PeripheralRealtimeQueryListEvent. Real-Time Bridge default
configuration information for reporting of peripheral real-time queries.
This value specifies the frequency with which these events are
reported, with a default value of 60 seconds.
configuration information for reporting of peripheral real-time queries.
This value specifies the frequency with which these events are
reported, with a default value of 60 seconds.
ServiceRT3QueryListEvent. Real-Time Bridge default configuration
information for reporting of service RT3 queries. This value specifies
the frequency with which these events are reported, with a default
value of 3 seconds.
information for reporting of service RT3 queries. This value specifies
the frequency with which these events are reported, with a default
value of 3 seconds.
TrunkGroupQueryListEvent. Real-Time Bridge default
configuration information for reporting of trunk group queries. This
value specifies the frequency with which these events are reported,
with a default value of 3 seconds.
configuration information for reporting of trunk group queries. This
value specifies the frequency with which these events are reported,
with a default value of 3 seconds.
For third-party support, the client includes Idle with Reason Code. This
registry key supports (through CTI) an agent going idle with a valid reason
code:
registry key supports (through CTI) an agent going idle with a valid reason
code:
Cisco\ICM\CustomerName\NodeName\PG\CurrentVersion\PIMS\ProcessName\
AspPIMData\Dynamic
AspPIMData\Dynamic
The following entries support the Idle Reason Code implementation: