Cisco Cisco IP Contact Center Release 4.6.2 Technical References
Changes to the Unified ICM Software Configuration
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4.2. Changes to the Unified ICM Software Configuration
You need to make the following changes to your Unified ICM
configuration for post-routing.
configuration for post-routing.
4.2.1.
110B
Labels
The label that your Unified ICM scripts must return in response to a post-
route request can have one of two forms (where X and Y are integers in
the range 0 to 2147483647):
route request can have one of two forms (where X and Y are integers in
the range 0 to 2147483647):
X
When the PG receives a label of this form from the CallRouter, it
will return a response value of X and a response type of zero to the
will return a response value of X and a response type of zero to the
GET RESPONSE
command.
Y.X
When the PG receives a label of this form from the CallRouter, it
will return a response type of Y and a response value of X to the
will return a response type of Y and a response value of X to the
GET RESPONSE
command.
You configure these labels in the normal way using the Unified ICM
configuration tools.
configuration tools.
4.2.2.
111B
Call Control Variable Map
Depending on your Unified ICM release, the Call Control Variable Map is
configured by using the PG Explorer (4.5 and beyond). The Unified ICM
Call Control Variable map for the Aura Contact Center PG is a string of
the form:
configured by using the PG Explorer (4.5 and beyond). The Unified ICM
Call Control Variable map for the Aura Contact Center PG is a string of
the form:
/RREQ <ICM call variable list> /RRES <ICM call variable list>
where
<ICM call variable list>
is a list of one to five integers in the range 1-
10 separated by spaces. One or both of
/RREQ
and
/RRES
can be omitted.
/RREQ
specifies which Unified ICM call variables the
<in vars>
parameters of the
SEND REQUEST
should be assigned to.
/RRES
specifies which Unified ICM call variables should be returned in the
<out
vars>
parameters of the
GET RESPONSE.
Note:
As mentioned above, every
GET RESPONSE
must have the same
number of
<out vars>
. For example,
/RREQ 7 2 10
This specifies that the first
<in vars>
variable in every
SEND REQUEST
command should be assigned to Unified ICM software call variable 7, the
second to Unified ICM call variable 2, and the third to Unified ICM call
variable 10. If a
second to Unified ICM call variable 2, and the third to Unified ICM call
variable 10. If a
SEND REQUEST
command specifies more than three
<in
vars>
the other ones will be ignored. If it specifies less, the Unified ICM
call variables corresponding to the unspecified NCCM server
<in vars>
will not be set.
/RRES 8 3