Cisco Cisco IP Contact Center Release 4.6.1 Technical References
30
ACD Configuration
30
For example, the following script command:
QUEUE TO SKILLSET MOST LOGGED AGENTS SS
B
1
B
, SS
B
2
B
, … , SS
B
20
B
must be immediately followed by the following
SEND INFO
commands:
Enqueued_MLA_Begin priority, SS
B
1
B
, … , SS
B
8
B
priority always required
Enqueued_MLA_Next SS
B
9
B
, … , SS
B
17
B
Enqueued_MLA_End SS
B
18
B
, … , SS
B
20
B
one (and only one)
MLA_End message
required
MLA_End message
required
2.2.6.
74B
Enqueued_Agent
This command must immediately follow every
QUEUE TO AGENT
NCCM server script command.
The parameters are:
Priority (a number from 1 to 6). This is the same as the number
specified in the
specified in the
WITH PRIORITY
clause of the
QUEUE TO AGENT
script command. If there is no such clause, specify 6.
Agent ID(s). From 1 to 8 agent IDs. Note that if the
QUEUE TO
AGENT
command specifies more that 8 agent IDs, you must use
multiple Enqueued_Agent commands.
2.2.7.
75B
Dequeued
This command must immediately follow every
REMOVE FROM
SKILLSET
NCCM server script command.
The parameter is:
Skillset name(s). From 1 to 8 skillset names. Note that if the
REMOVE FROM SKILLSET
command specifies more that 8 skillsets,
you must use multiple Dequeued commands.
2.2.8.
76B
Dequeued_Agent
This command must immediately follow every
REMOVE FROM AGENT
NCCM server script command.
The parameters are:
Agent ID(s). From 1 to 8 agent IDs. Note that if the
REMOVE FROM
AGENT
command specifies more that 8 agent IDs, you must use
multiple Enqueued_Agent commands.
2.2.9.
77B
NACD_Queued
You should avoid using
QUEUE TO NACD
commands in your NCCM
server scripts.