Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Web Setup Tool
39
39
Peripheral ID. Set this field to the integer identifier for the peripheral
(ACD) from the Peripheral table of the Unified ICM database. This is
the value you obtained when you created a Peripheral object for the
Aura Contact Center PG in Configure Unified ICM (or the newer PG
Explorer tool.)
(ACD) from the Peripheral table of the Unified ICM database. This is
the value you obtained when you created a Peripheral object for the
Aura Contact Center PG in Configure Unified ICM (or the newer PG
Explorer tool.)
NCCM server Host. Set the NCCM server Host Name to the IP name
or IP address of your NCCM server. Note that if you use a name it
must be in the “hosts” file used by the PG.
or IP address of your NCCM server. Note that if you use a name it
must be in the “hosts” file used by the PG.
Note:
The PIM becomes active when the three interfaces – Meridian Link
Interface (MLink), Host Data Exchange Interface (HDX) and Real Time
Data Interface (RTD) register with the PIM. Once it becomes active, the
PIM tries to additionally register the Position IDs, Individual Directory
Number (IDN) and Controlled DN (DN) using the DNREG command.
If the register response (DNREGR) shows that the registrations failed
because of bad Resource IDs, it indicates that configuration of position
Ids, IDNs or CDNs for which the error was seen on the ACD side do not
match with those on the Unified ICM. That is, the configuration numbers
on the NCCM server instances should match with those on the Unified
ICM.
Interface (MLink), Host Data Exchange Interface (HDX) and Real Time
Data Interface (RTD) register with the PIM. Once it becomes active, the
PIM tries to additionally register the Position IDs, Individual Directory
Number (IDN) and Controlled DN (DN) using the DNREG command.
If the register response (DNREGR) shows that the registrations failed
because of bad Resource IDs, it indicates that configuration of position
Ids, IDNs or CDNs for which the error was seen on the ACD side do not
match with those on the Unified ICM. That is, the configuration numbers
on the NCCM server instances should match with those on the Unified
ICM.
3.1.2.
86B
Meridian Link Configuration
Make the following settings in the Meridian Link Configuration section:
Link Host Name. Set the Link Host Name to the host name
configured in the link 1 configuration file on the NCCM server
system. This defaults to “Lanlink,” and normally you must not change
it.
configured in the link 1 configuration file on the NCCM server
system. This defaults to “Lanlink,” and normally you must not change
it.
Server port. Set the Server port field to the well-known port used by
Meridian Link. The Meridian Link server and Web Setup Tool both
default this value to 3000.
Meridian Link. The Meridian Link server and Web Setup Tool both
default this value to 3000.
Link Machine. Set the Link Machine field to the Meridian 1 Machine
name in the link 0 configuration file on the NCCM server system.
This defaults to “SL16” and normally you must not change it.
name in the link 0 configuration file on the NCCM server system.
This defaults to “SL16” and normally you must not change it.
Instance Number. Set the Instance Number field to the customer
number on the Meridian 1 for which this PG will route calls. This
defaults to 0.
number on the Meridian 1 for which this PG will route calls. This
defaults to 0.