Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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ACD-Specific Interpretation of Unified ICM Software Data
5. ACD-Specific Interpretation
of Unified ICM Software
Data
Data
This chapter discusses principles to keep in mind when attempting to
compare Unified ICM database reporting elements to the reporting
elements of the Aura Contact Center ACD.
compare Unified ICM database reporting elements to the reporting
elements of the Aura Contact Center ACD.