Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Using the SEI Lite Feature with AAS
69
69
6.2.1.
134B
Minimum System Requirements
Following are the minimum system requirements for the SEI Lite interface
to be integrated with the NCCM server via the AAS:
to be integrated with the NCCM server via the AAS:
Product
Required Version
NCCM server
5.0 SU03 (with designer patch
(NN_SCCS_5.0_DP_03_S) or SU6
(NN_SCCS_5.0_DP_03_S) or SU6
Aura Contact Center Event
Interface
Interface
No separate versioning required here
ICM
ICM Releases 5.0(0) SR10 and 6.0(0)
SR3 (with any appropriate patches)
SR3 (with any appropriate patches)
6.2.2.
135B
Known Limitations of the SEI Lite Feature
The AAS component in the SEI Lite feature has some limitations:
AAS will not delete any agents or skill groups in Unified ICM. It only
adds and removes agents to and from skill groups after creating them.
adds and removes agents to and from skill groups after creating them.
When agents or skill groups are added in Aura Contact Center, they
are added to the Unified ICM Configuration database, but are given
default (non-descriptive) names.
are added to the Unified ICM Configuration database, but are given
default (non-descriptive) names.
Note:
If the agent already exists, AAS does not over-write the name
with a non-descriptive name.
with a non-descriptive name.
Standby agent mode is not supported.
PG name in Unified ICM and skill name in Aura Contact Center must
be kept short. Otherwise, AAS cannot generate a unique Enterprise
name for the skill in Unified ICM. Total length of PG name and skill
name combined cannot be more than 15 characters.
be kept short. Otherwise, AAS cannot generate a unique Enterprise
name for the skill in Unified ICM. Total length of PG name and skill
name combined cannot be more than 15 characters.
Aura Contact Center Skillset name cannot be longer than 29
characters. Otherwise, AAS cannot generate a unique peripheral name
for the skill in Unified ICM.
characters. Otherwise, AAS cannot generate a unique peripheral name
for the skill in Unified ICM.