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Cisco Unified Contact Center Enterprise 9.0(4)
Technical References
Cisco Cisco Unified Contact Center Enterprise 9.0(4) Technical References
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2.2.10.
78BNACD_Ping ..................................................................... 31
2.2.11.
79BNACD_Dequeued ........................................................... 32
2.2.12.
80BRouted ............................................................................. 32
2.2.13.
81BGive_Busy ....................................................................... 33
2.2.14.
82BGive_Overflow ................................................................. 34
2.2.15.
83BControlled_Returned ....................................................... 34
2.2.16.
84BDisconnect....................................................................... 34
2.3. Script Modifications for Post-Routing ........................................... 34
2.4. Meridian 1 Configuration ................................................................. 34
2.5. IVR Port Configuration and Considerations ................................. 35
2.6. Meridian Mail Considerations ......................................................... 35
2.7. NCCM Server Capacity Considerations ......................................... 36
3.
Web Setup Tool and Configuration ............................ 37
3.1. Web Setup Tool ................................................................................ 38
3.1.1.
85BInstalling the Aura Contact Center PG ............................ 38
3.1.2.
86BMeridian Link Configuration ............................................ 39
3.1.3.
87BRTD Configuration .......................................................... 40
3.1.4.
88BHDX Configuration .......................................................... 40
3.2. Unified ICM Software Configuration .............................................. 40
3.2.1.
89BPeripheral Configuration ................................................. 41
3.2.2.
90BPeripheral Target Configuration ...................................... 41
3.2.3.
91BTrunk Group Configuration .............................................. 42
3.2.4.
92BTrunk Configuration ......................................................... 43
3.2.5.
93BService Configuration ...................................................... 43
3.2.6.
94BSkill Group Configuration ................................................ 43
3.2.7.
95BService Member Mappings ............................................. 44
3.2.8.
96BAgent Configuration ........................................................ 44
3.2.9.
97BAgent State Mapping ....................................................... 45
3.2.10.
98BSkill Group Member Mappings ........................................ 45
3.2.11.
99BTranslation Routes .......................................................... 46
3.2.12.
100BRoute Configuration ...................................................... 46
3.2.13.
101BRouting Client Configuration ......................................... 46
3.2.14.
102BPeripheral Monitor Configuration of Aura Contact Center
CDNs
46
3.2.15.
103BPeripheral Monitor Configuration of Aura Contact Center
Positions 46
3.3. IVR Port Configurations .................................................................. 48
3.4. Activity Code Configuration ........................................................... 48
3.4.1.
Unified ICM Configuration ..................................................... 48
3.4.2.
10CTCTCTI OS Server Configuration ................................... 48
3.4.3.
106BMeridian PBX and SCCS Configuration ........................ 48
3.5. Special Considerations in NAM Environments ............................. 49
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