Cisco Cisco IP Contact Center Release 4.6.1 Technical References

 

 

 

Configuring AES 

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1.  Enter the command add station next. You can also enter add station 

xxx, where xxx is the actual station number you want to assign to the 
phantom line. The first station screen appears. 

 

2.  Enter x in the Port field. This configures the phantom line without 

hardware. 

3.  Complete all station screens to configure each phantom line. See the 

Avaya documentation for information on completing these screens. 

After you have set up your Unified WIM agents and the phantom lines, ensure 
that the Avaya switch routes calls to them correctly by: 

 

Writing a vector to route calls 

 

Creating a VDN to access the vector 

A vector is a set of instructions the switch follows to ensure the right call gets 
to the right agent. Whether you use predictive or phantom CTI strategies, you 
must write a vector that routes appropriate incoming calls to a Unified WIM 
agent hunt group. You must write a vector for each group to which you want 
to route calls, and you need the hunt group number established for Unified 
WIM agents when setting up a vector to route calls to those agents. 

To create a vector: 

1.   Enter the command change vector xx (where xx is the vector number) 

and  press Return. The Call Vector form appears.