Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Unified ICM
Software Configuration
7. Display the Caller Entered Digits (CEDs) on the Agent Desktop
To ensure that the CEDs are populated on the agent desktop, set the
following parameters in the PG Explorer:
following parameters in the PG Explorer:
In the Advanced tab, ensure that the Agent auto-configuration check
box is checked, as shown in the
box is checked, as shown in the
Figure 19
.
Figure 19: Agent Auto-Configuration