Cisco Cisco E-Mail Manager Unity Integration Option Technical References
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3. Unified ICM Software
Configuration
In order to properly configure and maintain the Unified ICM database, you
need to understand the relationships between the Avaya database objects and
the Unified ICM database objects. Some Unified ICM objects (for example,
Unified ICM Services) do not correspond directly to a specific object on the
Avaya. Other Unified ICM objects, such as trunks, correspond directly to
objects on the ECS/MultiVantage/Avaya.
need to understand the relationships between the Avaya database objects and
the Unified ICM database objects. Some Unified ICM objects (for example,
Unified ICM Services) do not correspond directly to a specific object on the
Avaya. Other Unified ICM objects, such as trunks, correspond directly to
objects on the ECS/MultiVantage/Avaya.
By understanding the relationships between the database objects of the Avaya
and Unified ICM systems, it will be easier to keep the Avaya
ECS/MultiVantage, CMS, and Unified ICM databases synchronized (that is,
up-to-date with each other).
and Unified ICM systems, it will be easier to keep the Avaya
ECS/MultiVantage, CMS, and Unified ICM databases synchronized (that is,
up-to-date with each other).
This chapter describes how objects map between the Avaya and Unified ICM
software. It also provides Avaya-specific information that may assist you in
configuring the PG through the Configuration Manager tools.
software. It also provides Avaya-specific information that may assist you in
configuring the PG through the Configuration Manager tools.
See also:
For detailed information on the Configuration Manager tool user interface, see
the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise
and Hosted available at:
the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise
and Hosted available at: