Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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5. Unified ICM Web Interaction
This chapter describes some special configuration issues relating to Trailhead/
Unified ICM configurations and the Avaya. Specifically, this chapter covers the
following topics:
Unified ICM configurations and the Avaya. Specifically, this chapter covers the
following topics:
Ensuring that Unified ICM software monitors the VDNs used for phantom
calls.
calls.
Ensuring that the VDNs used for predictive calls are not monitored by
Unified ICM software.
Unified ICM software.
Configuring multiple Cisco Media Blender call types.