Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

 

 

 

 

47 

 

In order to properly configure and maintain the Unified ICM database, you 
need to understand the relationships between the Avaya database objects and 
the Unified ICM database objects. Some Unified ICM objects (for example, 
Unified ICM Services) do not correspond directly to a specific object on the 
Avaya. Other Unified ICM objects, such as trunks, correspond directly to 
objects on the ECS/MultiVantage/Avaya. 

By understanding the relationships between the database objects of the Avaya 
and Unified ICM systems, it will be easier to keep the Avaya 
ECS/MultiVantage, CMS, and Unified ICM databases synchronized (that is, 
up-to-date with each other). 

This chapter describes how objects map between the Avaya and Unified ICM 
software. It also provides Avaya-specific information that may assist you in 
configuring the PG through the Configuration Manager tools. 

For detailed information on the Configuration Manager tool user interface, see 
the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise 
and Hosted available at: 

.