Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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Unified ICM
Software Configuration
3.12. Translation Routes
Translation routes are supported on the Avaya PG. Translation routes can be
used to pass caller information to the Avaya (for example, ANI or Network
CED).
used to pass caller information to the Avaya (for example, ANI or Network
CED).
No special Unified ICM configuration is required for the Avaya.
3.13. Routes
A Unified ICM Route is one or more Unified ICM Peripheral Targets. A Unified
ICM Peripheral Target is a Network Target identified by a trunk group and
DNIS that terminate on the Avaya. A Peripheral Target is equivalent to the
combination of DNIS (VDN extension or Hunt Group extension) and the trunk
groups through which the incoming calls arrive.
ICM Peripheral Target is a Network Target identified by a trunk group and
DNIS that terminate on the Avaya. A Peripheral Target is equivalent to the
combination of DNIS (VDN extension or Hunt Group extension) and the trunk
groups through which the incoming calls arrive.
No special Unified ICM configuration is required for the Avaya.
3.14. Routing Client
The Routing Client Configuration Parameters field should be null-terminated.
The field delimiter,
The field delimiter,
-DEFROUTE
, must be specified as shown in
X
Figure 27
X
.
Figure 31: Configuration Parameters Field
Order and case are not significant. However, all fields must be separated by
spaces. The following example shows a default Post-Route (Avaya Extension)
to be used if, for any reason, the PG does not get a route response from the
Router:
spaces. The following example shows a default Post-Route (Avaya Extension)
to be used if, for any reason, the PG does not get a route response from the
Router: