Cisco Cisco IP Contact Center Release 4.6.1 Technical References
OAI/Infolink Interface Requirements and Limitations 11
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the rate at which monitor start commands are sent. This startup delay affects
the start of monitoring of both ACD-aware and ACD-non-aware devices, as
well as the sending of Infolink Agent Status Request messages which are
used to determine the logged in status of configured positions.
the start of monitoring of both ACD-aware and ACD-non-aware devices, as
well as the sending of Infolink Agent Status Request messages which are
used to determine the logged in status of configured positions.
The AgentStatusRequestDelay has a default value of 50ms, which is the time
between sending of monitor start commands for the devices configured in
the Unified ICM Peripheral Monitor Table (see the chapter on Unified ICM
Configuration, for more information).
between sending of monitor start commands for the devices configured in
the Unified ICM Peripheral Monitor Table (see the chapter on Unified ICM
Configuration, for more information).
The registry path is as follows:
\HKEY_LOCAL_MACHINE
\SOFTWARE
\Cisco System, Inc\ICM
\<customer name, e.g. NEC>
\<node name, e.g. PG1A>
\PG\Current Version
\PIMS\<pim, e.g. pim1>
\NEAXData\Config
\AgentStatusRequestDelay
1.3. OAI/Infolink Interface Requirements and Limitations
The following are the requirements and limitations for the OAI/Infolink
interface:
interface: