Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
Index-1
Index
Symbol
1
st
hop router, 17
A
ACD Pilot number, 24
ACDLOG command, 40
ACDPLT command, 44
ACDPSN command, 41
ACDSPL command, 42
ACDTG command, 44
ACDUD1 command, 45
AIPT command, 39
ANI, 22
ACDLOG command, 40
ACDPLT command, 44
ACDPSN command, 41
ACDSPL command, 42
ACDTG command, 44
ACDUD1 command, 45
AIPT command, 39
ANI, 22
C
Call activity, 15
Call Distribution Mode, 19
Call release, 16
CallDisposition, 46
CTI Application, 16
CTI interface, 16
CTI soft-phone, 18
Call Distribution Mode, 19
Call release, 16
CallDisposition, 46
CTI Application, 16
CTI interface, 16
CTI soft-phone, 18
D
Default gateway, 17
DLL, 16
DNIS, 22, 23, 26, 44
Duplex, 15
DLL, 16
DNIS, 22, 23, 26, 44
Duplex, 15
H
Hunt Group Pilot number, 24
I
IP address, 34
IP subnet, 17
IP subnet, 17
N
Network bandwidth, 16
O
Off-hook, 16
Outbound trunks, 23, 27, 29
Outbound trunks, 23, 27, 29
P
PBX extension, 24
Personal Pilot number, 24
PIM, 16
Predictive Calls, 46
Production mode, 33
protocols, 17
Personal Pilot number, 24
PIM, 16
Predictive Calls, 46
Production mode, 33
protocols, 17
S
Screen Pop, 16
Simplex, 15
Simplex, 15
T
TCP connection, 17
Tenant-relative timer, 46
Tenant-relative timer, 46
V
VRU, 28