Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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2. Unified ICM Configuration
In order to properly configure and maintain the database, you need to
understand the relationship between the DMS100 switch database objects
and the database objects.
understand the relationship between the DMS100 switch database objects
and the database objects.
This chapter describes how objects map between the DMS100 ACD and
the Unified ICM. It also provides DMS100 switch-specific information
that may assist you in configuring the PG through the Configuration
Manager tools.
the Unified ICM. It also provides DMS100 switch-specific information
that may assist you in configuring the PG through the Configuration
Manager tools.
For detailed information on the Unified ICM Configuration Manager
tools’ user interface, see the Configuration Guide for Cisco Unified
ICM/Contact Center Enterprise and Hosted.
tools’ user interface, see the Configuration Guide for Cisco Unified
ICM/Contact Center Enterprise and Hosted.